Contact Us
Whether you want to check what is ripe this week, ask about delivery to your PIN code, or tell us something went wrong with a box, here is how to reach a real person.
How to Reach Us
| Channel | Details | Best for | Typical response |
|---|---|---|---|
| +91 88052 79498 | Orders, availability, delivery updates | Within a few hours, 9 am – 9 pm | |
| Phone | +91 88052 79498 | Urgent delivery issues | 9 am – 9 pm, all days |
| Wasiq.palekar@gmail.com | Bulk and corporate orders, off-season queries | 1 – 2 working days | |
| @kokani.mewaa | Orchard photos, season updates | When we are off the field |
Postal Address
Kokani Mewaa
AT/Post Shiv, Taluka Khed
Ratnagiri district, Maharashtra 415709
India
We are a farm operation rather than a shopfront, so a quick WhatsApp message before you post anything helps us make sure someone is there to receive it.
Working Hours
- Peak season (March to early June): 9:00 am – 9:00 pm, all seven days. Harvest days are long ones.
- Off-season (June to February): 10:00 am – 6:00 pm, Monday to Saturday.
- Closed: major festival days, and during heavy monsoon weeks when nothing is being harvested. If a particular day matters to you, confirm on WhatsApp first.
Before You Message Us About an Order
You will get a faster and more useful answer if your first message includes:
- Your delivery PIN code — this decides both whether we can reach you and how ripe we pack the fruit
- The pack size you want (12, 24 or 48 pieces)
- Roughly when you need it — for a specific date such as a wedding or a gift, tell us early
- For a complaint: your order date and clear photographs of the affected fruit and the box, taken on the day it arrived
Bulk, Corporate and Gift Orders
We take bulk orders for weddings, offices and festival gifting, including multi-address dispatch where each box goes to a different recipient. These need more notice than a single peti — ideally two to three weeks during peak season. Email us with the number of boxes, the delivery cities and your date, and we will tell you honestly whether we can do it well.
Media, Wholesale and Partnership Enquiries
For wholesale supply, retail stocking, or press and content requests, use the email address above with "Wholesale" or "Media" in the subject line, or send the same on WhatsApp.
Common Questions
Do you deliver to my city?
We deliver to most PIN codes across India that are reachable within our transit window, and we also send to the UAE during the season. Send us your PIN code or emirate on WhatsApp and we will confirm before you pay anything. Our guide on how mangoes travel across India explains why some routes are harder than others.
The mangoes arrived hard and green. Is that a problem?
No — that is intentional. Farm-direct Alphonso is shipped at mature-green stage and ripens at your home over roughly five to eight days. Our day-by-day ripening guide walks through exactly what to expect.
Can I order in September or December?
Not for fresh fruit. The Konkan Alphonso season runs roughly March to early June. Outside those months no one has genuinely fresh Konkan Alphonso, whatever the listing says. See our season calendar.
Some fruit in my box was damaged. What now?
Message us on WhatsApp the same day the box arrives, with photographs of the affected fruit and of the box. Our refund and replacement policy sets out what we do in each case.
Can I visit the orchard?
Ask us on WhatsApp. It depends entirely on where we are in the harvest — in peak dispatch weeks there is genuinely no one free to walk you around, and outside the season there is nothing on the trees to see.
Something We Got Wrong?
If an order, a delivery or an answer from us fell short, tell us directly rather than leaving it. We are a small operation and we would much rather fix a problem than lose a customer over it. Message +91 88052 79498 on WhatsApp, or use the email address above, and mark it "Complaint" so it reaches us quickly.